Damaged or Defective Item Claims

JR Fashion Accessories values product quality and long-term cooperation with global buyers. If you receive damaged, defective, or missing unused merchandise, please contact our team within the stated return or claim period. To help us review the issue efficiently, please provide clear photos, order details, product quantity, packaging condition, and a description of the problem.Common claim situations may include damaged items, visible defects, missing products, incorrect quantities, or quality concerns discovered after delivery. Once we receive the information, our team will review the case based on order details, production records, shipment condition, and product photos. After evaluation, we may offer credit or replacement on a future order when applicable.For international wholesale orders, clear documentation is important. Photos of the product, carton, inner packaging, shipping label, and damaged area can help determine whether the issue happened during production, packing, or transportation. This allows JR to handle the claim more fairly and accurately.Please note that claims should be made within the stated period and should apply to unused merchandise. Products that have already been used, altered, resold, or damaged after delivery may not qualify for credit or replacement.JR Fashion Accessories aims to support buyers with practical after-sales service and responsible communication. Quality issues are never welcome guests, but when they appear, our goal is to handle them quickly, fairly, and professionally so that your business can keep moving forward. Frequently asked questions about jewelry wholesale, ordering process, custom OEM/ODM services, and shipping. Get all the answers from JR Fashion Accessories.